Monday, June 30, 2008

How to Find a Job if You're a Teen

Question
I'm a teen. How can I find a job?

Answer
Everywhere you go (including online), keep your eyes peeled for possibilities. You may walk by a store front that has a "Help Wanted" sign. Look in the newspaper classified section. Ask your family and friends if they know of job openings. Check out job listings online on some of the teen-oriented sites.

Be creative. You might get a job that wasn't advertised because you saw a need and thought of a way that you could fill that need. For instance, you might see that the CDs at your local music store are always out of alphabetical order. Ask the manager if she'd like someone -- like you -- to keep stock in order so customers can find and buy what they're looking for faster. You might end up with a nice part-time job that could lead to something bigger in the future.

Friday, June 27, 2008

Mom with Bad Job Reference

Question
My husband recently relocated us to South Carolina from Florida. We had just had a new baby, and I began work with a large law firm as a legal secretary/floater, which required me to have oncall hours one weekend per month, and one day per week. Since starting the job 15 months ago it has gone to 2-3 nights a week with some nights ending at midnight or later. My husband is a 3rd shift officer and we have two small children so I really can't work past 9 pm any longer.

I have also been subjected to yelling and cursing from other secretaries and it has escalated to a point where this job just doesn’t work for me.

I emailed my boss (who was portraying herself as a good friend, even calling me outside of work and always acting concerned about my family life and well being) and told her something along the lines of, "This really doesn’t seem to be working so well. The oncall hours are too much and I can't handle being cursed and yelled at. I think I need to start looking for another job." She replied “I want you to be happy and I will support you in any way I can.” I also told her I was not giving notice of resignation, and that I'd like to stay at the job until I found another one.

Weeks went by and I got called into the HR manager’s office. I was told “things just aren’t working out and we need to agree your last day with the firm will be the 30th” (30 days from the day of the meeting). I was shocked. I had been told what a great team player I was, how helpful, and professional, etc. I asked my boss, “Am I fired or what?” She replied, "No, I don’t think we look at it that way; it just isn’t a good fit anymore." A week later I inquired as to whether I will be paid for my remaining vacation time, as the manual states. I was told, "No." So, I started using up my sick time, and I put in a request for vacation time, which didn't get approved.

I went about my interviews, but I didn't get any calls after I submitted my references. I went to a staffing agency, which requested a letter of recommendation. I called my boss to ask for one, and she said, "I can’t give you one in a situation like this. All inquires have to go through the HR manager.” So, I emailed the HR manager, requesting a letter of reference.

Then the emails started coming, “Since we mutually agreed you would be leaving…”. I wrote back, “I never mutually agreed to anything. I told you that I was going to start looking for another job because of the oncall hours and constantly being yelled at by co-workers. But I never resigned or said I was giving notice, and I didn’t set the date of the 30th -- you did.” I don't want them to screw me out of unemployment, saying I “mutually agreed” to leave, especially when the job market is the worst in 22 years and I have 2 small children to care for.

Can you help me make some sense of all this? I am so worried.

Answer
by Garla Smith, Smart Moms®, LLC, smart-moms.net and smart-moms-online.com

Dear Mom with Bad Reference,
This is indeed a tough time for you. There are a couple of issues that I can address that may be motivating.

The first and foremost issue at hand is how do you get a job when you may not have a strong reference at your previous employer? I think the first course of action would be to find out exactly what the employer is saying about you. By law, the employer can legally only verify job title and dates of service. They have the option to decline to answer the questions concerning eligibility for re-employment, verification of duties and others. Because this is a law firm, I suspect they are providing references by the book. What may be a challenge for you is that they have a tone in their voice or are unwilling to give enough information to make the employer feel comfortable about hiring you.

As you already know, it is difficult for you to get a truthful answer about what is being said. However, you can hire someone to verify your references. There are professional agencies such as Allison and Taylor that can check your references. For instance, if you learn that the employer only answers questions about job title and dates of service in a very brief manner, you can alert your prospective employer that this is their policy so it will not be construed as a bad reference. If you learn that the employer has a particular tone (signifying displeasure) while answering the questions, this information may be admissible in court. Is there one peer (at the law firm) that would serve as a personal reference? You could provide a cell number or home phone and instruct the prospective employer that she can discuss your relationship but it is best to reach him/her after work hours. Make sure to speak with this reference about how you would like them to address your departure as well as those relevant skills. Did you do any volunteer work during this period or have another part-time job? Perhaps this avenue can provide a positive and talkative reference who can speak about your relevant skills.

Always handle things in a professional manner no matter what. When you are speaking to a prospective employer do not bad mouth the prior employer. It is always received as a bad sign, always. Don’t blame, don’t bad mouth, don’t appear to be the victim. You should tell them the truth of why you left but in a non-blaming fashion. It may be presented something like, ”I resigned from that position because they needed someone to support them after-hours and I was unable to do that with a new born baby...” Keep it brief, professional and never bad mouth the employer.

For the future, it is important to put things in writing. For instance, when you begin to feel you were being mislead about the hours and what was communicated, putting it in writing (via email) to your supervisor lets them know you are serious about that concern. The correspondence also helps to legally protect you. If you decide to correspond via email simply turn on the read-receipt option (via Outlook). Make sure you print out the email and file for your records. Any kind of abuse, especially verbal, should be documented to someone above you to alert them about what is going on. If all else fails, you have a paper trail if you need to file a law suit or proof to ensure you secure unemployment.

You may still have some recourse for receiving vacation pay. Some states require that employers pay remaining vacation time. Check these sites for rules and regulations about SC Labor and Employment Laws Link 1 and Link 2. Save your existing pay stubs and policy manual for documentation. Research to find a lawyer or someone familiar with employment laws to provide their professional opinion as to whether you have a case.

You can obtain a job after experiencing a challenging time with an employer. Commitment to finding a new job, resolve to not settle for unemployment, research to determine your rights and best practices will all help you eventually land another job. Best of luck!

Thursday, June 26, 2008

Follow-Up on Job Interview

Question
I went on a great interview, got a job offer, and told her that I had other options to consider and wanted to do a little research before I made my decision because I would be relocating. She encouraged this, and I left things on a positive note. I told her I would be in touch with her by the end of next week (the interview was on Thursday).
Continue reading...

Wednesday, June 25, 2008

Say "Thank You" during Your Job Search



Why it's important to say "thank you" throughout your job search. For more about how and when to show gratitude, see Thank You posts in The Job Lounge.

Monday, June 23, 2008

Summer Businesses for Teens

You want to make some money and do something cool this summer but the idea of having a boss doesn't sound so hot. Here are some ideas for businesses you could start, depending on your interests and abilities:

If you like helping people, consider for one of these:
- dog walking service
- non-medical home care for the elderly, disabled, or ill
- baby sitting service
- house sitting service
- tutoring service
- handyman or handywoman service
- hauling service
- gift buying and delivery service
- food delivery service, representing one or more restaurants
- service that prepares, freezes, and delivers a week's worth of homemade dinners to individuals' homes

If you love organizing and cleaning, put together a small biz that specializes in just that:
- party planner and event coordinator
- small catering service for parties, private dinners, and receptions
- grocery delivery service
- house cleaning service
- car washing, waxing, and detailing service
- door-to-door flyer distribution service
- lawn, yard, and gardening service
- recyclable materials pickup service
- telephone wake-up service
- home and commercial window washing service

For the technically or artistically inclined:
- party disc jockey
- photographer
- site designer and developer
- hardware or software consultant for installations, troubleshooting, and repairs
- street curb house number painting service
- face painter
- word processing service
- silk screen service
- sign painter
- TEVO, VCR, DVD programmer

And for anyone who loves to sell, sell, sell:
- Manage a concession cart that sells food items in a busy part of town.
- Develop and distribute coupon booklets that represent local merchants.
- Door-to-door sales of a product you truly believe in.
- Deal in antiques. Buy inexpensive antiques at yard sales and resell them at antique auctions, flea markets, or antique malls.
- Use your artistic skill to make items (like jewelry, clothing, or leather goods) that can be sold to retail outlets.
- Organize yard sales (also called tag sales) to sell your own and other people's stuff.
- Sell ads on your website or blog.

Enjoy trying out your entrepreneurial talents; and have a great summer!

Friday, June 20, 2008

Networking for a Legal Job

Question
I just graduated college, and I am moving home to work in the legal field. My parents are well connected in town and a number of their friends have suggested that I send them my resume so they can then put in a good word with people they know. One man is a partner with my father in an unrelated field, but he is very well connected. The other is a retired lawyer who started one of the law firms I am considering.

How do I initiate contact? I am unsure that a conventional cover letter will do because I am really not trying to get a job from these two men, only a recommendation.

Answer



You can phone or write both of these men to ask if there's a time when you could meet with them to discuss your career. Explain that you value their advice and would appreciate their input as to how you might get started in the legal field in your area.

This type of meeting is not a job interview, it's an informational interview -- one where you're simply gathering information about career possibilities and using your networking skills. Bring along a few copies of your resume in case the person wants something in writing to pass along to one of his contacts.

You're very lucky to have a few trusted advisors in your "court" as you begin your legal career. Someday in the future perhaps you'll be in a position to help another budding legal professional!

Thursday, June 19, 2008

Credential Number on Resume

Question
I have my Project Management Professional (PMP) Credential, which is desirable for many of the jobs I am applying for, so obviously I should put my credential on my resume. Here's my question: should I put my credential number on my resume so the employer can easily verify it?

Answer
There's no right or wrong answer to this question. It's a matter of personal choice.

Most professionals do not include a credential number on their resume; they simply list the credential by name and assume that the employer will ask for the number if or when it's needed for verification.

If you're posting your resume online, consider the risk of personal identity theft. Could your PMP number be used to steal your identity? Remember, once that information is on the Internet, it's out of your control and can fall into the hands of dishonest people. Certainly, your PMP number is not the same as your social security number, but why give the crooks anything if you don't need to? I suggest you keep that number to yourself, and give it out only when you know an employer is interested in you.

As Pam Dixon, founder and executive director of the World Privacy Forum, says, "The likelihood of a job site being victimized by fraudsters is almost 100 percent, because it is just too compelling. There is just so much information that a job site has access to that a fraudster would be interested in.”

Wednesday, June 18, 2008

Disclosing Disability in Job Interview

The Legal Reality: Meredith on the Job by Helen M. Russon, Esq. is the continuing story of Meredith, a 32-year-old certified public accountant who was recently diagnosed with a chronic disease, multiple sclerosis (M.S.).

In this segment of the story, we learn how Meredith handled a tough question during her job interview, “We need dependable people here. Can you tell us how much time you missed from work last year because of illness?” Meredith's level of M.S. is referred to as relapsing-remitting, meaning she has spans of time in which she expereinces more disability than other times. For that reason, she answered the question, "I was sick a couple of times, but not for very long. And I made it all up through overtime." Her answer was honest without disclosing her M.S.

Meredith won the job but later faced the problem of how to maneuver a lot of stair climbing at work. She researched her legal rights for requesting "reasonable accomodations," using the Americans with Disability Act (ADA) as her guide. Despite knowing her legal rights, she was concerned that asking for an accomodation might limit her ability to advance in her job at that firm.

From the Equal Employment Opportunity Commission(EEOC), she found “Enforcement Guidance on Pre-employment Disability-Related Questions and Medical Exams,” where she learned the interview question should not have been asked. But if she had refused to respond to the question, perhaps she would not have gotten the job.

Russon's article concludes:
The legal reality is that the world of work is ambiguous—and right now the culture of her workplace may be Meredith’s only guide as to what to expect next.

Tuesday, June 17, 2008

Green Card on Resume

Question
I recently got my American green card and would like to add that to my cover letter. Can you please help me out with this? I would like to know what is the best way to mention it and where is the suitable place.
Thanks!
Shirin

Answer



Hello Shirin,
As I say in this video, you don't need to mention your Green Card status in either your resume or cover letter. Most employers will assume that you are legally eligible to work in the U.S., especially if your mailing address is in the United States.

However, if you have a special reason for wanting to include this information, do so at the bottom of your resume. One clean line that says something like: Employment status: U.S. Green Card.

Congratulations on becoming a lawful permanent resident of the U.S. Good luck with your job search!

Monday, June 16, 2008

Short-Term Job on Resume?

Question
I am an Executive Assistant presently looking for my next job opportunity. I have extensive experience in this field. Since my last experience was short-lived (6 months), I would like to hear your comments whether or not I should keep it in my resume (even though it is relevant experience)?

So far I went through several interviews, and I haven’t had any offers yet. Do you feel that one of the “red flags” is the fact that I worked at my last employment only 6 months? The reason for leaving the company was the fact that my manager was working out of different location (long-distance boss), and it was very difficult to build a really good working relationship.

One of the other reasons I think is my age even though I don’t look or feel my age (I am 51 years old).
--Asya

Answer
Hello Asya,
Don't put the recent six-month job on your resume for the following reasons:

Because the job before your six-monther ended in 2008 and you wisely used only years (not months), there is no red flag in your work history. It looks as if you might have recently left that job (even though you left it at the beginning of the year), and are just embarking on your new job search.

On the job application, you'll have to list the recent six-month job, but for your resume, leave it off, as you have been.

Your resume is doing its job of winning you interviews; perhaps you need help with your interviewing skills. Try to get some coaching to see how you can tackle the age issue (if that's the problem), how to explain why your last job was short-lived, and polish your interview style.

Good luck in landing your new job!

Friday, June 13, 2008

Survey: Value of Online Degrees

Please take a moment to vote in this month's survey (top of left column on this page) about the value of online degrees. And if you want to make a comment about the topic, please put your two cents in after this post.

Here's one Job Lounger's comment:

"i would just like to say i am shocked at the number of people voting to say home learning degress are less valuble than traditional.

Students completing distance learning degrees in many cases have children, a full time job and other commitments - so completing a degree (THE EXACT SAME DEGREE) as someone who has had 3 years of ONLY studying, i think shows organisation and dedication."

Tell us what you think about online degrees!

Survey results:
The poll closed on June 30th with the following results:

Question: An online college degree is...
Participants: 65

Equal to traditional degree: 13 (20%)
Less valuable than a traditional degree: 28 (43%)
More valuable than a traditional degree: 2 (3%)
Depends on which school the degree is from: 22 (33%)

Thank you, Job Loungers!

Wednesday, June 11, 2008

Need a Job Reference

Question
I graduated a year ago. While studying I maintained part-time and temp jobs. I had another job for a year, which I worked for free, I also worked for a recruitment company that fired me because I complained about my having been sexually harrassed on that job. I then went on to work for another recruitment agency.

The job offer I want so badly is going to be based on references alone. I can't get a reference from the recruitment company that fired me, and my other reference is being difficult because he offered me another position at his company for minimum wage and I turned it down -- this is after I had worked for him for a year at no pay!

I'm worried that I'll have to take low paying jobs because I can't get a good reference. And many low-paying jobs that are less demanding, won't employ me because I appear over qualaified. What can i do?
--Sophie

Answer


Sophie,
I'm sorry you've had such unpleasant experiences, especially so early in your career. You need to look beyond those two employers who are not willing to give you good references, and find other people who will give you some recommendations.

Ask your previous supervisors from those part-time jobs you held while going to school if they will serve as references for your new job search. Ask your former college professors if they would write you letters of recommendation.

Or, immediately start volunteering at an organization so that you have something current to put in the work history section on your resume, and you'll have a new "employment" reference. If possible, find a volunteer position that's relevant to your career objective.

Tuesday, June 10, 2008

Teen's First Job Interview

It's your first job interview and you're a little nervous. That's understandable. Almost everyone gets the chitters when they feel under the spotlight. So try to think of your interview as a two-way conversation between you and the employer. You're both trying to figure out if it's a good idea for you to take this new job you're applying for.

Here are a few tips to make the conversation go smoothly:

- Before your interview, practice how you'll answer questions the employer is likely to ask, and make a list of questions you want to ask about the job.
- For your job interview, dress one step up from what you would expect to wear normally on the job.
- Make a good impression by smiling, having good posture, making eye contact, and being friendly to everyone you meet at the job site (not just the person interviewing you).
- Avoid talking about pay until after you understand all that's involved with the job.
- After the interview, say "thank you" to the interviewer, as well as to those who ushered you in (such as the receptionist or security guard).

Once you have this first job interview under your belt, you'll have a sense of how to do even better the next time. Good luck with it!

Monday, June 09, 2008

Resumes for IT Professionals

What makes an IT professional's resume different from other professional resumes? A few things:

1. Achievement statements are more modest, relying on technical responsibilities that indicate the job seeker's level of competence. Avoid flashy bottom-line oriented achievement statements, which might be totally appropriate on a sales person's resume but simply don't fit with the IT culture.

2. Keywords are absolutely essential, especially the keyowrds that define you not only as an IT professional but as a specialist in your field. Some recruiters can use just one or two keywords to find the particular IT professional they're looking. What are the one or two keywords that set you apart from other IT pros? Make sure those terms are in your resume.

For useful tips on creating a resume for the experienced IT professional who wants to land a higher-level IT job, check out Eight Resume Tips for the Experienced IT Pro by Toni Bowers.

Friday, June 06, 2008

Cell Phone Number on Resume



In this video I explain the pros and cons of putting your cell phone number in the heading of your resume.

If you put your cell phone number on your resume, you may get a jump on the job interview, however you need to be sure to answer the phone appropriately every time you answer the phone until you get your new job. The alternative is to put the number of an answering message that you've prepared with the potential employer in mind.

Cell phone or answering machine -- it's your call.

Thursday, June 05, 2008

Job Hopper's Resume

Question
I recently quit a job after 3 months of employment because I felt it was unprofessional. I do not want to put this on my resume as it adds to the many short-term jobs already listed. None of the jobs pertinent to my job field (administrative assistant) lasted longer than 8 months. I have a few about 6 months long, one 8-month position, and the aforementioned 3-month stint. With the exception of the last job, it was not my fault that I was let go. I quit a part-time job, was laid off due to a slow market, fired after a car accident and again, quit the most recent job. I want my resume to stand out, Continue reading...

Wednesday, June 04, 2008

Value of Online College Degrees

Question
A client of mine is considering getting an online Master's degree. I am looking for feedback from this group as to how employers regard online degrees. In other words, from an employer's perspective, does an applicant with an MBA from the University of Phoenix truly have an edge over someone else who doesn't have an advanced degree? Are there esteemed online universities? Or are they considered shortcuts for people who are too busy to go to a "real" university?
---Christine LeMay, M.A., Career Counselor for Women

Answer #1
by Mary Walker, Consultant

Speaking as a hiring manager and someone who's driven recruiting at times (my hiring experience is Silicon Valley and management consulting, for various functions):

Online degrees or other certifications (such as UC or Stanford extension) are *not* the equivalent value to "traditional degrees," especially not traditional degrees from name-brand institutions like U.C. Berkeley or Stanford.

What additional certifications *do* mean to me, is a willingness of the candidate to go out and pursue further education. So that's a plus. So somebody who's applying for an HR position, who's gone out and gotten an HR certification, gets bonus points with me. But that's not the equivalent of their having a degree from Berkeley or Stanford. Not by a long shot.

But no, in my humble opinion, there's no online "university" that's got the reputation of the traditional, in-person, standard degree program. That may change over time.

For applicants -- I do think it's worth being thoughtful and getting marketplace understanding, of the value of a degree/certification in your field and your industry, before putting your time and your money in. That applies to all degrees, not just online ones.

There are lots of "diploma mills" (real and virtual) who are happy to take your money and who tell you their degree will make a big difference in your career. Much of the time, it won't.

But that said -- yes there are certifications, degrees and ongoing education that will make a difference in how your resume is perceived. It just very much depends on your function (HR vs. sales, etc.) and your industry (for example, my understanding is that PMI certification is important in industries like defense and aviation -- it's not of great interest for most Silicon Valley project manager jobs).

Answer #2
by Sue Aiken,MA,NCCC, TSA Career Coach

No matter where an individual decides to attend college or grad school, it should be accredited by, in the western states, WASC (Western Association of School Accreditation, I think). You might search their web site for clarification and to see what standards they have set for online programs.

Online degrees are quite legitimate as long as the university or program is accredited. There is tremendous rigor involved for educational institutions to maintain their status and much hinges on it. Have your client ask about their accreditation and inquire as much as they wish about it. It is completely appropriate.

One other thing to know about embarking on an online degree program is that the rate of completion used to be very low. I assume that is probably still the case. Students have to be very motivated individuals to be successful in this type of learning. Having said that, there are hundreds of people getting degrees they could not otherwise have obtained.

As I do career coaching with TSA (Transportation Security Agency) employees, I am surprised that the AA degree in Homeland Security wasn’t successful. That agency has aligned with some university in the east for a masters in that topic for its employees. Many TSA employees do not have college degrees and look for ways to advance their careers. Unfortunately, given the current time in which we live, this is a growing occupational area and there are some amazingly dedicated people seeking these types of positions. It is a terrific second career for cops and ex-military.

I might add that I have talked with many adults who have completed online degrees and could not have done it otherwise. I also think one should ask some of these folks what the pros and cons are so a client realizes what will be difficult over a lengthy period of time. Some degree programs offer online chats, actual campus visits, team projects, etc. to help deal with learning in isolation. Discuss the client's learning style as this will not be for everyone.

This thread was posted on a listserve for Career Development Professionals. The messages are reprinted here with permission from each of the respondents.

Job Loungers, how do you feel about online degrees? Are they valued in the workplace? Let us know by voting in the survey in the top left column of this page; or leaving us a comment on this post.

Monday, June 02, 2008

Survey: How Do You Distribute Your Resume?

The Job Lounge survey closed on May 30, 2008, with the following results:

Question: How do you distribute your resume?

Number of participants: 36

Post it on public job board websites: 15 (41%)
Post it on individual company websites: 9 (25%)
Email it to employers: 21 (58%)
Snail mail it to employers: 5 (13%)
Fax it to employers: 5 (13%)
Go through human recruiter: 10 (27%)

Note: Participants were allowed to make more than one choice. I'm not an expert in statistics so I'm not sure how to interpret the percentages. I welcome readers' comments on that.